Our Returns Policy forms part of, and must be read in conjunction with, our Terms & Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 02/06/2021.
Our Returns Policy.
When you receive your item, you must check it as soon as possible following receipt and always before use. Ensure you received the correct order and that your parcel is intact and has not been tampered with. Please ensure that your contact us before attempting to return any items to us.
Your Right to Change Your Mind.
We like keeping things simple at Dare, so you have 14 days to cancel/return your order under our 14 day return period policy. This starts on the day after you received the item and would be eligible for a refund or exchange if the products are unused, unopened, and in the same condition that you received them. Opened food or food related items or products unfortunately do not qualify for any refund or exchange due to hygiene and health safety. Please follow the steps set out below. Please ensure that when you receive an item that you take reasonable care of it when inspecting it. If you have changed your mind and refuse your delivery, any refund will be made excluding the cost of the delivery and the return. We advise that it is more cost effective to accept the delivery and return it via 2nd class post with proof of postage.
Wrong Item Received.
The team at Dare take careful steps to ensure orders are fulfilled correctly, however, if we mistakenly send you the incorrect items we will happily and immediately rectify this. To receive a refund or a replacement, please ensure you return the item in the same condition you received it and within 14 days from the day on which you received the item. In the event that we have fulfilled your order correctly, however, you mistakenly ordered the incorrect items we would unfortunately be unable to cover the return delivery costs to fix this issue. Please ensure that you take ample steps to revise your order items at Cart, prior to checkout, at checkout and finally on the confirmation order email. Again to receive a replacement, please ensure you return the item in the same condition you received it and within 14 days from the day on which you received the item. Incorrect orders by customer unfortunately do not qualify for a refund.
Damaged or faulty items.
Firstly we would like to apologise for this unlikely and rare event, disappointing customers is a “pet peeve” of the team at dare. If you believe that the item your received is faulty, please contact us. We want to resolve this for you immediately so you can continue to enjoy your experience with dare products. You need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Add a note in the parcel stating your name, address, order number and reason for return and where you believe the fault is. Pack the items safely and securely and send to:
Dare Group Limited,
We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company that insures you for the value of the goods. Once we receive the items, we will inspect the faults and then send you an email to notify you of approval or rejection. In the unlikely event that the item is faulty we would offer you the option of either (i) exchange (ii) replacement (iii) refund (iv) vouchers. Our Returns Policy for faulty items upholds your statutory rights.
Item not received.
To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.
Your statutory rights.
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government’s website at: www.gov.uk
What to do to return your item to us.
Contact us via email on firstname.lastname@example.org, include your order number, the details of the item you are returning and the reason for return. We will then confirm the return address.
Please package the item securely and include your order number, name and address.
Please obtain a free proof of postage from the Post Office. We may not be able to process your refund or replacement if your item is lost in transit unless you have a proof of postage.
If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/paypal account used to purchase the item.
Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a secure and reputable courier company that insures you for the value of the goods.
What we’ll do next.
All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item (excluding the cost of delivery). Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card used to purchase the item.
Return of replacement goods.
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Cost of returning items
Please note that we can only refund the postage costs for returning an item where:
- we sent you the wrong item, or
- the item is damaged or faulty; or
- where you are returning a substitute or replacement item which you do not want to keep.
We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, please contact our customer service representatives at:
or by post:
Dare Group Limited,
PO BOX 73372,
© Dare Group Limited 2021